Terminations Housing Assistance Specialist. 

Opportunity Home San Antonio

​December 2022 - Present
Special certifications: EIV access, CPR/First Aid Certified, Housing Choice Voucher Specialist Certified

 

Extra-Curricular Activities/ Special Duties: MTW Excellence Group, Opportunity Home Book Club, Operations Support Event Committee

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Awards: Shooting Star Award, Knowledge Award, Cyber Awareness Champion 2024

 

Evaluating evidence and basis for terminating Section 8 housing assistance. Inputs, accesses, and generates information from a computerized record keeping system. Researches information and reviews housing program case files for accuracy, completeness, and compliance with housing regulations. Represents the department at outreach activities. Provides courteous, high quality service to members of the public by personally responding to requests for service or making appropriate referral. Collaborate with a team including Hearings Officers and Supervisors to change policies. Run reports to give Termination statistics, process tenants that reached Full Rent, and keep track with Appeals and Hearings.

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Administrative Assistant I.

Opportunity Home San Antonio

​May 2022 - December 2022
Special certifications: EIV access

 

Excellent customer service to new applicants. Mail duties including sorting, scanning, and sending. Customer Service, Password resets, and approval changes within the SAHA portal. Review pre-eligibility applications for completion and denials. Filing. Maintaining accuracy in databases. Assisting with housing transfers.

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Library Aide. Brownsville Public Library

​January 2021 - May 2022

Extra-Curricular Activities/ Special Duties: American Library Association, Texas Library Association, Youth Services Assistant

 

Respond to patrons’ inquiries and requests. Perform tasks like curbside service, holds, book-drop, and shelving. Maintain circulation database with updated patron information, new patrons, and deletions. Answer and redirect phone calls.  Create program activities for all ages. Provide feedback to supervisor regarding ideas and potential improvements. Cooperate with other staff and city departments on projects and events.

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Office Manager. Integrity Counseling

​November 2011 - September 2013 &

September 2019 - December 2020

 

Use CPT codes for medical billing and reconciliation. Schedule appointments, answer phones, file/ fax/ copy paperwork. Create system to organize and digitize files. Uphold HIPAA standards and confidentiality. Enter and compile data with accuracy. Communicate with clients and insurance companies. Meet and maintain deadlines. Adapt from in Office visits to teletherapy.

 

 

Access Specialist II. Metropolitan Library System (NW)

​May 2016 - September 2019

Extra-Curricular Activities/ Special Duties: Oklahoma Library Association, Staff Association, Committee of Acknowledgement and Recognition for Staff (CARS), Teen Volunteer Supervisor

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Award: Appreciation Artiste for Summer Reading 2018

 

Assist customers in locating reference and other instructional materials for the purpose of facilitating the proper and efficient use of library books, materials and equipment. Work with customers individually and in small groups to teach basic computer skills and how to use databases, Collaborate with librarians to create program activities. Operate audio visual equipment as needed. Construct, copy, distribute and use informational materials. Perform collection maintenance. Assist in maintaining the circulation desk operations and circulation files.  Deliver excellent customer service, schedule and set up study/meeting rooms, assist with copier/fax/computer needs, balance and reconcile cash drawer. Supervise and train over 40 teen volunteers

 

 

Barista Trainer. Starbucks

November 2014 - May 2016​

Certifications/Awards: Barista Trainer, Coffee Master, Partner of the Quarter

 

Train new baristas, cashier, make and serve drinks/ food, maintain a clean and organized workspace to QASA standards, customer service, learn and use product knowledge, lead Green Apron Program to improve morale

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Keyholder/ Barista. Borders Bookstore

February 2010 - May 2011

 

​Deliver excellent customer service, receive and refill merchandise for entire store, maintain store cleanliness, cashier, drive sales, opening and closing the store, balance and reconcile registers, cross-trained to run cafe